Privacy Policy

Effective Date: 01 January 2026

1. Introduction

Welcome to Rudranarayana Trade Solutions Pvt Ltd (“Company,” “we,” “us,” or “our”), operating under the trade name JITSY. We value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy and our Terms and Conditions.

If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

We may collect personal and non-personal information about you when you use our Services. This includes:

a. Personal & Business Information:

  • Name, email address, phone number, and other contact details.
  • Company name, GSTIN, PAN, registered address, and business KYC details.
  • Payment and billing information, such as banking details and UTR numbers.

b. Non-Personal Information:

  • IP address, browser type, operating system, device identifiers, and other technical data.
  • Usage data, including pages viewed, time spent on our platform, and referral sources.

c. Information You Provide:

  • Details you submit via forms, emails, or other communication channels.
  • Feedback, reviews, and other voluntary submissions.

d. Information from Third Parties:

  • Data from business partners, payment processors, credit bureaus, or publicly available sources (e.g., GST portal).

3. How We Use Your Information

We use the information collected to:

  • Provide, improve, and personalize our Services.
  • Facilitate transactions, process payments, and manage logistics/deliveries.
  • Conduct quality assurance, audits, credit assessments, and compliance checks.
  • Communicate with you about updates, promotions, or service-related issues.
  • Detect, prevent, and address fraud, security breaches, and other issues unauthorized activities.
  • Comply with legal obligations and enforce our Terms and Conditions.

4. Disclosure of Your Information

We do not share your personal information with affiliates, subsidiaries, or other entities outside of what is necessary to provide our Services, sell or rent your personal information to third parties for marketing purposes. However, we may share your information with:

  • Service Providers: Trusted third parties who assist us in operating our business, such as logistics and transportation providers, payment processors, or IT service providers, and credit-rating agencies.
  • Legal Authorities: When required to comply with laws, regulations, or legal processes including tax authorities (GST/Income Tax).
  • Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
    P.S. – We do not sell or rent your personal information to third parties.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations (such as tax and accounting laws which may require retention for 7+ years), resolve disputes, and enforce agreements.

6. Data Security

We implement industry-standard technical and organizational measures, including encryption and firewalls, to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the internet is completely foolproof. We cannot guarantee absolute security.

7. Cookies and Tracking Technologies

By using our Services, you agree to accept cookies and similar tracking technologies that enhance your user experience. You can control or disable cookies through your browser settings, but doing so may limit your access to certain features of our Services.

8. Your Rights

As a user based in India, under the Digital Personal Data Protection Act (DPDP), you have the following rights regarding your personal information:

  • Accessing, correcting, or requesting the deleting of your data.
  • Opting out of marketing communications.
  • Withdrawing consent for data processing (subject to legal/contractual limitations). To exercise these rights, contact us at connect@jitsy.in. We may shall require verification of your identity before processing your request.

9. International Data Transfers

Our Services are intended for users based in India. Your data is primarily processed and stored within the jurisdiction of India. If any data is transferred internationally for cloud storage purposes, it will be done in compliance with Indian data protection laws.

10. Third-Party Links

Our Services may contain links to third-party websites or applications. We are not responsible for the privacy practices of those third parties and encourage you to review their policies before providing any information.

11. Minors

Our Services are intended exclusively for GST-registered B2B users and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, contact us immediately to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when this Policy was last revised. Your continued use of our Services after any changes are posted constitutes acceptance of the updated Policy.

13. Acceptance of Terms

By using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms and Conditions.

14. Contact Us

If you have any questions, concerns, or grievances about this Privacy Policy, contact us at:
Rudranarayana Trade Solutions Pvt Ltd
(Operating as JITSY)
Salcon Rajvilas, Saket, New Delhi, India
Email: connect@jitsy.in